Free Shipping on ALL Orders

How long does delivery take?

3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

Where does SECHEER pet ship to?

• United States
• European Union (United Kingdom,Germany, Austria, Estonia, Ireland, Hungary, Greece, Spain, Slovenia, Slovakia, Cyprus, Sweden, Portugal, Malta, Romania, Luxembourg, Lithuania, Latvia, Croatia, Czech Republic, Netherlands, Finland, France, Denmark, Poland, Belgium , Bulgaria and Italy.)
• Canada
• Brazil
• Australia
• Japan
• Mexico
• South Korea (Only S1, A1M, Z1FC, and Z1RC are available for sale.)
• Thailand (Only A1 are available for sale.)

Order Processing Time

In addition to force majeure, we will ship within 1 to 3 working days. Multiple packages of the same order may arrive from different fulfillment centers.
If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.

Shipping Time

From 1 to 3 business days, Remote areas will take 5-7 working days, depending on the product you purchased and your location.

Order Modifications and Cancellations Policy:Should you wish to make changes or cancel your order, please contact our customer support team at help@secheer.net immediately. We strive to accommodate your requests before the shipping confirmation, although please be aware that certain modifications may cause a delay in the dispatch of your order.

Special Orders and Shipped Orders:

Please note that we are unable to process changes or cancellations for special order requests or for orders that have already been shipped. For orders that are en route, we kindly ask you to wait until you receive the shipment.

Return Policy for Shipped Orders:

Upon receiving your shipment, if you need to return the items, please get in touch with our support team to initiate the merchandise return process. We are committed to providing you with clear guidance and support throughout the return process.

Our Commitment:

We are here to ensure that your experience with us is as smooth as possible. Your satisfaction is our top priority, and we are dedicated to meeting your needs with flexibility and efficiency.

Any other questions please contact customer support at help@secheer.net.